FAQ
Please find the answers to our most frequently asked questions below. If you have a question that isn’t lister here, please contact us.
Airbnb Management & Hosting
Where does Sublime Experiences operate?
Sublime Experiences is headquartered in Townsville, where we provide comprehensive property management services to discerning homeowners throughout the greater Townsville region. We also extend our expertise globally through bespoke remote consulting and mentoring services for property owners seeking to elevate their short-stay offerings.
Where does Sublime Experiences operate?
Sublime Experiences is headquartered in Townsville, where we provide comprehensive property management services to discerning homeowners throughout the greater Townsville region. We also extend our expertise globally through bespoke remote consulting and mentoring services for property owners seeking to elevate their short-stay offerings.
Which platforms do you list my property on?
We maintain a strategic presence across select premium booking platforms and accept direct reservations, enabling us to optimise returns for owners while offering exceptional value to guests. We exclusively partner with platforms that provide robust protection for high-end properties. Additionally, we’re soon to launch a partnership with an exclusive platform designed for sophisticated travellers seeking luxury accommodation across Australia.
How do I know if my property is suitable for Sublime Experiences' portfolio?
We curate a selective portfolio of premium properties that meet our exacting standards as part of our Sublime Experiences brand. Ideal candidates are well-maintained homes available for 6-12 months, with owners committed to delivering a five-star guest experience. Sublime presentation and outstanding ratings are fundamental to success in the luxury short-stay market. If your property meets these criteria, we invite you to connect with our team to explore the possibilities.
We also manage a portfolio of smaller properties that maintain the 5 star guest experience and meet the needs of travellers on a budget.
What if I need to use the property myself?
No problem at all. We manage the calendar, and can block out dates when you would like to use the property. Before you arrive, we will make sure the property is clean and ready.
Can I keep personal items in my property?
Yes you can. We will work with you to make a space in your home for personal items.
Do you furnish properties?
We collaborate with a leading furnishing company, and employ our own professional stylist in Townsville to ensure every property achieves magazine-worthy presentation. Our styling services range from comprehensive furnishing solutions to property preparation, photo shoot styling, and soft furnishing updates that keep your space current and compelling.
How much does Sublime Experience’s Airbnb hosting service cost?
The fee is dependent on the service we are providing you. Please contact us for more information about this.
Do you have a set-up or onboarding fee to get started?
We charge a one-time onboarding fee that encompasses comprehensive property assessment, professional photography, detailed handover documentation, listing creation across all platforms, and dedicated project management throughout the establishment phase. For detailed information about our fee structure and service packages, please contact us directly for a confidential consultation.
Can I still engage Sublime Experiences if my property is available for less than 6 months a year?
Yes. Please contact us to discuss the onboarding fee and how we can help you specifically.
What measures are taken to protect my property?
For all bookings, Sublime Experiences checks a guest ID and confirms this is the person staying at the property. We check reviews on Airbnb and other platforms. We do our best to match the guest and the property. We have taken the decision not to accept bookings if we are unsure about a guest request.
What about insurance?
Airbnb provides $1,000,000 Host Guarantee coverage at no extra cost. We also advise our home owners to speak to their insurance broker about suitable private home and contents insurance.
Rentals & Relocating to Townsville
What aspects of employee relocation do you offer?
We help with anything that supports your employee to settle in Townsville as quickly as possible so they can focus on their work. This includes an introduction call prior to their relocating, short term accommodation, and once in Townsville, a home and educational facility search, familiarisation with the area, connections into the community, and a hotline for 1 month after arrival.
What aspects of employee relocation do you offer?
We help with anything that supports your employee to settle in Townsville as quickly as possible so they can focus on their work. This includes an introduction call prior to their relocating, short term accommodation, and once in Townsville, a home and educational facility search, familiarisation with the area, connections into the community, and a hotline for 1 month after arrival.
Do you support employees with getting visas, relocating their personal belonging and/or pets, travel and storage?
No. We can point your staff in the direction of locals who offer this service.
What are your fees?
This is a customised service. Please contact us for information on our pricing to match your needs.